FAQs

Frequently Asked Question



MAG

(q) Who is MAG?

(a) MAG helps companies increase revenues, improve efficiencies, reduce expenses and enhance your front-line staff's performance

(q) Why MAG?

(a) 

  • Competitive analysis and strategic implementation
  • Live training and support programs
  • Consistent service with unparalleled results
  • Increased NOI through partnerships

(q) Office Hours

(a) Monday through Friday from 8 a.m. until 5 p.m. Pacific Time

(q) Are You an International Company?

(a) MAG services the entire United States, including Hawaii

(q) Who Handles Our Account?

(a) Each of our client's has a dedicated Account Manager who will assist you. Additionally, your Account Manager works directly with you to ensure a smooth and efficient process.

(q) Can I Bundle MAG Services?

(a) Yes, bundled services will not only save you money but also time. Your dedicated Account Manager will be your point of contact for any questions regarding your portfolio's Utility Billing, Telecom and Cable Revenue Share services, Mystery Shops & Training.

(q) Are Your Services Confidential?

(a) Absolutely, our policy ensures 100% confidentiality to our clients

TELECOM

(q) Why use a Next Wave Solutions consultant?

(a) 

  • Next Wave Solutions provide Telecommunications solutions for the multifamily industry. We focus on expert Telecom Contract Negotiation and Telecom Audits solutions to portfolios of any size. Our relationship throughout the country with various carriers, service providers ensures the most money for your expenditures.
  • Our loyalty lies with our clients

(q) What if I'm In the Middle or End of My Contract?

(a) Next Wave Solutions can provide you with immediate savings on your mid-term telecom contract. Mid-term contract negotiations will impact your long term savings on one of your largest cost of doing business, Telecommunications. This will usually take six to eight weeks to accomplish.

(q) Are errors on previously paid invoices recoverable?

(a) Yes, we can review previously distributed revenue sharing fee invoices and obtain funds for past billing errors.

(q) How do your Clients Pay for telecom services?

(a) Clients pay Next Wave Solutions a percentage of realized savings from the Contract Negotiation and/or revenue sharing fees. Our services are contingency-based fees.

(q) Does Next Wave Solutions offer Telecom Audit Training?

(a) No, we do not offer telecom audit trainings, but we do offer Sales and DISC training, contact us for additional information.

(q) Can You Help Me if I am Having Communication Issues With my Telecom Vendors?

(a) Yes, outsourcing communication issues will save you time and money. Let our Telecom Team help you resolve relocation, change of terms, add-on services and other communication issues.

(q) Did You Know

(a) 

  • An estimated 80% of billing errors occurs, which typically favor carriers
  • MAG Audits requires no staff resources and are completed off site
  • You could save up to 15% on Telecom Costs after a MAG audit
  • Telecommunications and network services are usually the third largest operating expense for most companies

CUBS

(q) What Utility Services Does CUBS Provide?

(a) We offer RUBS, Submetering, Full Collections, Bill Only, Convergent Billing, Meter Reading, Invoice Processing and Consulting

(q) What Sets CUBS Apart from Other Billing Companies?

(a) 

  • All of our payments are processed on site by CUBS employees the same day they are received
  • The average speed of answer in 2011 for incoming resident calls was 6 seconds… We think that speaks for itself!
  • Resident bills are sent at the same time every month giving consistent due dates, consistent disbursement dates, reduced resident complaints and easy to follow schedules for your staff as they partner with CUBS
  • Our team has over 100 years experience in Utility Billing and Property Management, which means we understand both sides of the relationship

(q) What Methods of Payment Does CUBS Accept for Utility Bills?

(a) 

  • Online: Residents can access account information and pay bills using their credit card 24 hours a day, 7 days a week, by using the Resident Login button at the top of the CUBS Website
  • By mail: We accept checks, money orders, and cashier's checks. Just use the return envelope provided. Please do not mail cash. We recommend mailing payments at least 7 business days before the due date
  • By phone: Customer Care Representatives are available Monday through Friday from 6 a.m. until 6 p.m. Pacific Time
  • In person: We accept credit card, checks, cash, cashier's checks and money orders
  • Types of credit cards: We take Visa or MasterCard, or debit cards with a Visa or MasterCard logo. We also take CC payments in person

(q) How Do I Get Meters Installed at My Community?

(a) The first step is to determine what type of metering would work best for your community. Factors such as central boilers, age, location of shut-off valves and many other variables will be part of the decision process. Please contact our Sales Team at 800-541-5171 to discuss your options.

STAR

(q) How is STAR Different from the Competition?

(a) Performance, timely response, and one-on-one training set us apart. Our client, small or large, is number one with us. YOU are the reason we have this opportunity and that philosophy is never forgotten in our business relationship.

(q) How Do I Get Results?

(a) We deliver results at every level. From our on-line reporting that is available to you 24/7, to our one-on-one training with your associates... we deliver!

(q) How Often Should I Conduct Mystery Shops?

(a) Mystery Shops should be conducted at least every quarter, even if your community is above a 90% occupancy. Some of our clients shop monthly, quarterly and yearly. Once we customize a program that fits your needs, you can decide the number of shops for your team.

(q) How Can I Access My Reports?

(a) Every report will be reviewed and finalized, then sent via email to the specified recipient. Clients can also view reports directly from your Company log in page that can be found on www.starshopsonline.com.

(q) How Do I Get Started?

(a) Email or call us at 1.800.941.5171





Contact

address
4 Executive Circle,
Suite 250
Irvine, CA 92614
phone
(800) 941-5171
email
Email Us